Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

1. HOW CAN I INVOICE?

If you are going to require an invoice, it is very important that you request it at the time of making your purchase, directly with your sales agent, or directly from our website: https://papelpicadoartemex.com/en/

Also calling the phones of the main store 01 (249) 425 1397 | 01 (249) 425 0772  |  WhatsApp +52 249 105 8581

Phone numbers of our Puebla branch 01 (222) 227 6202 | WhatsApp +52 221 519 0500.

If your purchase is made from Mercado Libre or Amazon, please write to us through the same platform and request your invoice at the time of making your purchase.

Please, it is very important to consider that invoices are not issued outside the month corresponding to the purchase.

2. WHAT DATA DO I NEED TO INVOICE?

You must send the following information.

 

  1. Full name or company name registered in the RFC.
  2. RFC
  3. Full fiscal address (street, interior and/or exterior number, neighborhood or colony, locality, municipality, state, country, postal code).
  4. Tax system to which it belongs.
  5. Please tell us what will be the use of the CFDI.
  6. Tell us how you will pay us your bill: cash, check, transfer, debit or credit card, etc.
  7. Email so that we can send you your invoice.

3. WHERE CAN I CLAIM MY INVOICE?

In case there is any problem with your invoice, please contact us at the number +52 249 105 8581

4. HOW CAN I MAKE A PAYMENT?

You can make your payment in the following ways:

  • Cash.
  • By check.
  • With electronic transfer.
  • With debit or credit card.
  • Through PayPal (payments through PayPal must include the commission of 6% of the total amount).
  • Mobile money payments to the phone 249 137 2557.
  • Sending remittances: western union and MoneyGram.

5. CAN I CANCEL OR REQUEST A REFUND?

Yes, you can cancel or request a refund, as long as you comply with the established terms and policies.

To know in which cases cancellations and refunds can be applied, contact your sales executive.

6. WHAT ARE THE OFFICE HOURS?

Office hours are Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 9:00 a.m. to 4:00 p.m.

7. DO YOU HAVE WHOLESALE PRICES?

Yes, we have special prices for wholesalers and distributors.

If you are a distributor or want to become a distributor, please contact our sales agents or the numbers provided on this site.

8. HOW MUCH DO SHIPMENTS COST AND HOW LONG DOES IT TAKE?

The shipping cost may vary depending on the weight, dimension of the package and the postal code. The delivery time depends on your area, and the cost ranges from 160 to 600 USD MXN for a standard box.

9. WHAT DATA DO I NEED TO MAKE A SHIPMENT?

We need: Full name of the recipient, street, exterior and interior number if any, colony or neighborhood, population, municipality, state, country, postal code, email and contact number.

10. WHAT DELIVERY CARRIER DO YOU USE?

We use delivery carriers such as:

DHL, FedEx, Estafeta, UPS, Red Pack.

Standard service delivery from 3 to 5 days and express service.

Package costs will depend on the destination CP, weight and dimensions of your package.

11. DO YOU MAKE NATIONAL AND INTERNATIONAL SHIPPING?

Yes, we ship to Mexico and abroad, countries such as: Germany, Brazil, Italy, United States, Canada, Australia, France, Portugal, Argentina, Spain, Russia, Japan, China and India.

12. HOW LONG DOES A PERSONALIZED PACKAGE TAKE?

The production time depends on the number of packages requested.

We have express orders that can be ready in three days.

The standard processing time is 5 to 8 business days, for large volumes check the production time with your sales agent.

13. WHAT IS CUSTOMIZING PRODUCTS?

It refers to the choice of colors, texts, logo or designs of your brand (in cut paper). In articles such as worms, fans, flowers, spheres, among others; we only personalize the colors chosen by the client.

14. WHAT IS THE MINIMUM PURCHASE TO CUSTOMIZE MY CUT PAPER?

From a package we can customize the cut paper, only some restrictions apply; example: (only 1 design and 2 colors can be included in 1 package).

15. HOW MANY DESIGNS CAN I CHOOSE?

You can choose from 1 to 10 designs, depending on the packages required. Example: 1 pack=1 design, 2 packs=2 designs, 6 packs=6 designs, etc. It can also be 10 or more packages with only 1 design or a maximum of 10, if you require it.

16. HOW MANY COLORS CAN I CHOOSE?

To choose special colors you can select a color of your choice for each package or the multicolor range with our 10 line colors.

17. WHAT IS A PACKAGE OR HOW MANY PIECES ARE IN A PACKAGE?

It is a bag with 10 pieces of any of our products.  In cut paper there are 10 strips of 5 meters each, a total of 50 meters.

18. WHAT IS A STOCK PACK?

They are packages that we already have in our warehouses ready to be shipped. (That is to say that they can no longer be customized) we have stock for all seasons and festivities such as: wedding, birthday, baptism, communion, baby shower, charrería, religious, national holidays, day of the dead, Christmas, spring, and all occasions .